Frequently Asked Questions

Welcome to Norvella Pets! Here are answers to some of the most common questions about our products, shipping, and orders.

 

1. How long does shipping take?

Orders are generally processed within 1–3 business days. Shipping transit typically takes approximately 8–15 business days within the United States.

Delivery times are estimates and may vary depending on your location and carrier conditions.

 

2. How can I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking information when available.

If you need help tracking your package, contact us at norvellapets@gmail.com with your order number.

 

3. What is your return policy?

We offer a 30-day return window for eligible items, starting from the date your order is delivered.

Items must be unused and meet the conditions outlined in our Return & Refund Policy.

 

4. Is the Norvella FurFree Roller reusable?

Yes! Our FurFree Roller features a reusable design with a built-in hair collection compartment, so you don't need disposable sticky sheets or refills.

 

5. Where can I use the FurFree Roller?

The FurFree Roller is designed to help remove pet hair from compatible fabric surfaces, including sofas, cushions, bedding, and certain clothing materials.

Always test on a small, inconspicuous area before use, especially on delicate fabrics.

 

6. How can I contact Norvella Pets?

We're happy to help!

Email: norvellapets@gmail.com

You can also visit our Contact page and send us a message through the contact form.