Terms of Service

Last Updated: October 10, 2026

Welcome to Norvella Pets!

These Terms of Service ("Terms") govern your access to and use of https://norvellapets.com (the "Website") and your purchases from Norvella Pets ("we," "us," or "our").

By accessing our Website or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. General Conditions

Norvella Pets operates an online store offering pet-related products and accessories.

By using our Website, you agree to provide accurate information when placing an order and to use our services only for lawful purposes.

We reserve the right to refuse or cancel orders where reasonably necessary to address suspected fraud, unauthorized transactions, product unavailability, or errors, subject to applicable law.

2. Products and Availability

We strive to provide accurate product descriptions, photographs, pricing, and availability information.

However, product colors and appearance may vary slightly depending on your screen settings and manufacturing variations.

Product availability may change without notice.

We reserve the right to update product descriptions, availability, and prices at any time. Such changes will not affect orders already accepted unless otherwise permitted by law.

3. Pricing and Payments

Unless otherwise indicated, prices are displayed in U.S. dollars (USD).

Applicable taxes, shipping charges, and other fees will be displayed during checkout before you submit your order.

Payments are processed through the secure payment methods available at checkout.

We do not guarantee acceptance of every payment method or transaction.

4. Orders and Cancellations

After placing an order, you may receive an order confirmation email.

We may need to verify order details before fulfillment.

If an order cannot be fulfilled, we will contact you regarding the available options, including cancellation and any applicable refund.

To request a cancellation or address correction, contact us promptly at norvellapets@gmail.com.

Once an order has entered fulfillment or shipped, cancellation or modification may no longer be possible.

5. Shipping and Delivery

Shipping availability, estimated delivery times, and applicable charges are explained in our Shipping Policy.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Shipping delays may occur due to fulfillment operations, carriers, weather, holidays, or other circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our published Return and Refund Policy and applicable consumer protection laws.

Please review that policy before placing an order.

Nothing in these Terms limits any rights you may have under applicable law.

7. Product Use and Safety

Customers are responsible for using products according to their provided instructions and intended purposes.

Pet grooming and household cleaning accessories should be used appropriately and kept away from children or pets when necessary.

If a product appears damaged or unsafe, discontinue use and contact us.

8. Intellectual Property

The Norvella Pets name, original Website content, branding, graphics, and other materials owned by us are protected by applicable intellectual property laws.

You may not reproduce or commercially exploit our original content without permission, except where permitted by law.

Third-party trademarks, images, and materials remain the property of their respective owners.

9. Third-Party Services

Our Website may use third-party services for payments, fulfillment, shipping, analytics, and other store operations.

These services may be governed by their own applicable terms and privacy policies.

We are not responsible for independently operated third-party websites that we do not control.

10. Website Availability and Accuracy

We work to maintain a reliable and accurate shopping experience.

However, occasional technical errors, interruptions, or inaccuracies may occur.

We may correct Website errors and update information when necessary, subject to applicable law and existing customer rights.

11. Limitation of Liability

To the extent permitted by applicable law, Norvella Pets is not liable for indirect, incidental, or consequential damages resulting solely from the use or unavailability of our Website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, or limits your mandatory consumer rights.

12. Privacy

Our collection and handling of personal information are described in our Privacy Policy.

Please review that policy to understand how your information is handled when using our Website.

13. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, services, or legal requirements.

Updates will be posted on this page with a revised effective date.

Changes will apply as permitted by applicable law.

14. Governing Law

These Terms are governed by applicable laws of the United States and the jurisdiction in which Norvella Pets is legally established, without limiting any mandatory consumer protections that apply to customers.

15. Contact Information

For questions regarding these Terms, please contact:

Norvella Pets

Website: https://norvellapets.com

Email: norvellapets@gmail.com

Business mailing address: 704 Bounty Dr #401 Foster City CA 94404