Shipping Policy

Last updated: October 10, 2026

Thank you for shopping with Norvella Pets! We are committed to providing a smooth and transparent shopping experience.

Order Processing

Orders are generally prepared for shipment within 1–3 business days, excluding weekends and holidays.

Processing may take longer during busy periods or due to product availability.

Estimated Shipping Times

Our current shipping focus is the United States.

Our fulfillment partner reports an average U.S. transit time of approximately 8 business days. However, actual delivery times vary depending on product availability, shipping origin, destination, and carrier conditions.

For planning purposes, please allow approximately 8–15 business days in transit, in addition to processing time.

These are estimates, not guaranteed delivery dates.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships and tracking information becomes available, you will receive a shipping confirmation email with tracking details.

Please allow time for the carrier to update tracking information after dispatch.

Delays

Occasional delays may occur due to carrier operations, weather, holidays, customs, or other circumstances outside our control.

If your order is taking longer than expected, please contact us so we can help review its status.

Incorrect Shipping Information

Please double-check your shipping address before placing an order.

If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been processed or shipped.

Lost or Missing Packages

If your tracking information shows a delivery issue or your package has not arrived within the expected timeframe, please contact our support team. We will review the available tracking information and work with our fulfillment partner to investigate.

Contact Us

If you have any questions about shipping or your order, please contact:

Norvella Pets

Email: norvellapets@gmail.com

Website: https://norvellapets.com